your personal information
your personal information
will any personal information I provide be shared with 3rd parties?
My Health Report will not sell, trade or exchange any Personal Information that we
collect. We will use both the Personal Information and the Personal Health Information
that we collect to help us provide the products and services you have requested and to
maintain and service your accounts. Our protection of your Personal Information
extends beyond the period of your customer relationship with us. If your customer
relationship with us ends, we will not disclose your Personal Information to non-affiliated
purchasing & payment
will any additional tax, shipping or handling charges be added to my order at check out?
Upon completion of your order, an additional HST charge of 13% will be added to your
purchase. There are no additional shipping or handling charges.
what forms of payment do you accept?
My Health Report accepts all major credit cards -American Express, Visa and Mastercard.
will I receive a discount for ordering multiple tests?
All health reports consist of multiple health screenings as well as a Health Risk Assessment. These pre-packaged
bundles allow us to offer health reports at a much lower cost than if you were to purchase each
type of screening separately. The Healthy Heart Report saves you 47%, the Vitality Health Report saves
you 55%, and the Total Health Report saves you 69%.
Our bundled health reports are a way of making preventative health risk information affordable for
everyone. Simply choose a health report with the screenings that interest you at an already discounted rate.
Take our Free Assessment to help you choose.
are any of the tests covered by OHIP?
No, our health reports are not covered by OHIP
Will my private insurance carrier cover my tests?
You will need to contact your private insurance carrier to determine if the cost of your health report can be partially or fully reimbursed.
how long will it take to complete the process?
The length of time your health report takes to complete will depend on your schedule.
It can be as quick as 6 - 10 business days. It all depends on how quickly you can
complete the necessary steps.
You can fill out the Health Risk Assessment online as soon as you have registered for
your health report. Once completed, you can arrange for our partner to come to your
home or office for your blood collection and biometric reading appointment. From the
day of your appointment, it only takes 5 - 10 business days to process your blood work
and analyze all of your screening data to create your personalized health report.
how can I make the process as quick as possible?
By completing your Health Risk Assessment right away and promptly arranging your
blood collection and biometric reading appointment, we can provide you with quick and
efficient service. Once we have all of your screening data, it only takes 5 - 10 business
days to process your blood work and create your health report.
how long does the blood collection and biometric reading appointment take?
We only need 20 minutes of your time, and we come to you! You can arrange for us to
come to your home or even to your office. All we need to do is take a blood sample, take
your blood pressure, and measure the circumference of your abdomen.
how long do I have to wait for my health report results?
You will have your health report results within 5 - 10 business days from the date of
your blood collection and biometric readings.
health risk assessment
what is a Health Risk Assessment
Our Health Risk Assessment is an online physical consisting of a health questionnaire.
The information you provide allows us to accurately analyze your health risks when we
are reviewing your blood work and biometrics. It is important that you answer all
questions honestly so that we can provide you with the most accurate assessment of
your state of wellness and identify your health risks. Some questions are optional, and
are clearly marked as such. However, the more questions you answer, the more
thorough we can be in our analysis.
what information do I need to provide in the Health Risk Assessment?
A number of questions are asked to determine lifestyle factors and other health related
information. Some information you may want to collect prior to starting your Health Risk
Assessment is a list of your medications with the dosages, your height, and weight.
You will be also be asked to provide your waist measurement and your current blood
pressure reading, however our Health Ambassador from MedAxio will collect that information
during your private blood collection appointment.
can I start the Health Risk Assessment now and then finish it later?
Absolutely! If at any time you need to stop, the information you’ve completed will be
saved. When convenient, you can return to the place you left off by signing back into
your account and clicking on the Get Started button. However, once you’ve completed
the Health Risk Assessment your answers will be locked in and you will no longer be
able to make any changes. And remember, you need to finish your Health Risk
Assessment before you can book your blood collection and
biometric readings appointment.
why do I need to finish the Health Risk Assessment before my private appointment?
Once you finish your Health Risk Assessment, we can generate and send out your lab
requisition form to your Health Ambassador from MedAxio. Without this form our Health
Ambassador from MedAxio will not be able to collect your blood and take your biometric
readings. But don’t worry, we take care of this crucial step for you! All you have to do is
complete your Health Risk Assessment form and then book your at home or
blood collection & appointment information
blood collection & appointment infomation
who will do my blood work?
My Health Report works with MedAxio Insurance Medical Services. We have partnered
with MedAxio to provide you with the convenience and privacy of having your blood
drawn, blood pressure and other biometric measurements taken from the comfort of
your home or workplace. All of the blood work will be processed by one of the leading
laboratories in Canada, Dynacare Laboratory.
when can I book my appointment?
You must complete your Health Risk Assessment before you can book your appointment.
You can start your Health Risk Assessment as soon as
you have registered with My Health Report. To book your appointment, please call our
partner MedAxio at 1.855.549.0200.
how do I get an appointment?
Getting an appointment is as easy as picking up the phone. Call our partner MedAxio at
1.855.549.0200 to schedule your blood collection and biometric readings appointment.
They will gladly come to your home or office to complete your appointment
at your convenience.
Once booked, you will receive a confirmation email with the date and time of your
appointment. If you need to cancel or rebook a scheduled appointment, MedAxio
requires a minimum of 48 hours notice. Appointments that are missed or rebooked with
less than the required 48 hours will be subject to an additional fee of $100.00.
Can I change or rebook my MedAxio blood collection appointment?
If you need to cancel or rebook a scheduled appointment, MedAxio requires a minimum of 48 hours
notice. Appointments that are missed or rebooked with less than the required 48 hours will be subject
to an additional fee of $100.00. This fee must be paid prior to rebooking your blood collection appointment.
how do I prepare for my blood collection?
In order to accurately interpret your results, you will be asked to fast before your
appointment. It is recommended that you fast (no food, including chewing gum or drinks
other than plain water) for a minimum of 12 hours prior to having your blood collected.
For example, if your MedAxio appointment is scheduled for 11am, you should only be
consuming water from 11pm the night before. If you do not fast correctly or for the
appropriate amount of time, it may affect your test results.
what does "fasting" mean?
Fasting means not eating or drinking anything for 12 hours prior to having your blood
drawn. The only exception to this is water. It is important to stay hydrated with plain
unflavoured water, even in the fasting state. It is also easier for the technician to draw
blood on clients who are well hydrated. Please continue to take any prescribed
medications you normally would.
should I continue my medications when fasting before my blood collection?
You should not stop taking prescribed medication unless advised to do so by the
healthcare professional responsible for your care. Continue to take your prescribed
medications as you normally would.
health report results
are the test results accurate?
The Dynacare laboratory personnel diligently monitor the accuracy and
precision of each test. Although each test has its own performance measures and
appropriate uses, laboratory tests are designed to be as precise, accurate, specific, and
as sensitive as possible. Integral to all Dynacare operations is their extensive
Quality Management System, which ensures they meet all stringent regulatory
requirements. If you have fasted for the appropriate amount of time before your blood
collection, the tests should be accurate.
are my test results confidential? who will see my results?
All tests results are highly confidential. My Health Report takes all reasonable
precautions to safeguard your Personal Information, whether the information is kept
electronically or otherwise. This involves ensuring that the only people who view your
Personal Information are those who have a need to do so, and only where necessary
how long will it take to receive my results?
Your health report will be ready within 5 - 10 business days from the date of your blood collection appointment.
how will I know when my results are ready?
Once your lab work has been processed and your health report has been created,
we will send you an email to notify you that your health report is ready. You will be able
to access, download and print your health report from your
My Health Report online account.
what do I do if I receive an abnormal test result?
If your health report shows that you have results outside what is considered to be the
normal range, you can share your lab results with your current health care provider for
guidance. Our Wellness Network is also available to you. We can connect you to our
network of healthcare professionals to help you get informed consultations and further
investigate your results.
can I have my test results sent to my doctor?
All of your lab reports will be available in your personal account. There you can print
your reports and provide them to the healthcare professionals of your choosing.
what are Wellness Tools?
Wellness Tools are resources we provide within the My Health Solutions section of your
online account. These resources help you take preventative action to avoid or monitor
your health risks. After you have received your results, your Wellness Tools can help
you plan your health and wellness goals, stay motivated, and track your progress.
read more here
when do I use my Wellness Tools?
After you’ve received your health report. Your results will help you decide on your
wellness goals and create a plan of action. Whether you have a chronic disease, health
risks, or are in the clear, our Wellness Tools are suitable for helping you live
a healthier lifestyle.
do my Wellness Tools ever expire?
No, your Wellness Tools do not expire. At My Health Report, we want to help you create
lasting changes to improve your health and prevent chronic disease. As part of this, we
offer our Wellness Tools to help you continue using positive preventative
what is the Wellness Network?
The Wellness Network is a service we provide to connect clients who would like further
professional and personalized consultation regarding their health risks with our network
of healthcare professionals. We specialize in helping you find the type of healthcare
professional you require in your local area. Read more about our Wellness Network.
is the Wellness Network included in my health report?
No. This service is provided at a cost. Please contact us for more information.
need technical or customer support?
If you haven’t found the answer to your question above, please use this link to contact us. We will respond to all emails as soon as we can.