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frequently asked questions

Pick a category below to reveal commonly asked questions related to that topic. If you still can't find the answers you're looking for, contact us

your personal information

your personal information

will any personal information I provide be shared with 3rd parties?

My Health Report will not sell, trade or exchange any Personal Information that we collect. We will use both the Personal Information and the Personal Health Information that we collect to help us provide the products and services you have requested and to maintain and service your accounts. Our protection of your Personal Information extends beyond the period of your customer relationship with us. If your customer relationship with us ends, we will not disclose your Personal Information to non-affiliated third parties, other than as required by law. For more information, please see our Privacy Policy.

purchasing & payment

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purchasing & payment

will any additional tax, shipping or handling charges be added to my order at check out?

Upon completion of your order, an additional HST charge of 13% will be added to your purchase. There are no additional shipping or handling charges.

what forms of payment do you accept?

My Health Report accepts all major credit cards -American Express, Visa and Mastercard.

will I receive a discount for ordering multiple tests?

All health reports consist of multiple health screenings as well as a Health Risk Assessment. These pre-packaged bundles allow us to offer health reports at a much lower cost than if you were to purchase each type of screening separately. The Healthy Heart Report saves you 47%, the Vitality Health Report saves you 55%, and the Total Health Report saves you 69%.

Our bundled health reports are a way of making preventative health risk information affordable for everyone. Simply choose a health report with the screenings that interest you at an already discounted rate. Take our Free Assessment to help you choose.

are any of the tests covered by OHIP?

No, our health reports are not covered by OHIP

Will my private insurance carrier cover my tests?

You will need to contact your private insurance carrier to determine if the cost of your health report can be partially or fully reimbursed.

Our process

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our process

how long will it take to complete the process?

The length of time your health report takes to complete will depend on your schedule. It can be as quick as 6 - 10 business days. It all depends on how quickly you can complete the necessary steps.

You can fill out the Health Risk Assessment online as soon as you have registered for your health report. Once completed, you can arrange for our partner to come to your home or office for your blood collection and biometric reading appointment. From the day of your appointment, it only takes 5 - 10 business days to process your blood work and analyze all of your screening data to create your personalized health report.

how can I make the process as quick as possible?

By completing your Health Risk Assessment right away and promptly arranging your blood collection and biometric reading appointment, we can provide you with quick and efficient service. Once we have all of your screening data, it only takes 5 - 10 business days to process your blood work and create your health report.

how long does the blood collection and biometric reading appointment take?

We only need 20 minutes of your time, and we come to you! You can arrange for us to come to your home or even to your office. All we need to do is take a blood sample, take your blood pressure, and measure the circumference of your abdomen.

how long do I have to wait for my health report results?

You will have your health report results within 5 - 10 business days from the date of your blood collection and biometric readings.

health risk assessment

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health risk assessment

what is a Health Risk Assessment

Our Health Risk Assessment is an online physical consisting of a health questionnaire. The information you provide allows us to accurately analyze your health risks when we are reviewing your blood work and biometrics. It is important that you answer all questions honestly so that we can provide you with the most accurate assessment of your state of wellness and identify your health risks. Some questions are optional, and are clearly marked as such. However, the more questions you answer, the more thorough we can be in our analysis.

what information do I need to provide in the Health Risk Assessment?

A number of questions are asked to determine lifestyle factors and other health related information. Some information you may want to collect prior to starting your Health Risk Assessment is a list of your medications with the dosages, your height, and weight.

You will be also be asked to provide your waist measurement and your current blood pressure reading, however our Health Ambassador from MedAxio will collect that information during your private blood collection appointment.

can I start the Health Risk Assessment now and then finish it later?

Absolutely! If at any time you need to stop, the information you’ve completed will be saved. When convenient, you can return to the place you left off by signing back into your account and clicking on the Get Started button. However, once you’ve completed the Health Risk Assessment your answers will be locked in and you will no longer be able to make any changes. And remember, you need to finish your Health Risk Assessment before you can book your blood collection and biometric readings appointment.

why do I need to finish the Health Risk Assessment before my private appointment?

Once you finish your Health Risk Assessment, we can generate and send out your lab requisition form to your Health Ambassador from MedAxio. Without this form our Health Ambassador from MedAxio will not be able to collect your blood and take your biometric readings. But don’t worry, we take care of this crucial step for you! All you have to do is complete your Health Risk Assessment form and then book your at home or office appointment.

blood collection & appointment information

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blood collection & appointment infomation

who will do my blood work?

My Health Report works with MedAxio Insurance Medical Services. We have partnered with MedAxio to provide you with the convenience and privacy of having your blood drawn, blood pressure and other biometric measurements taken from the comfort of your home or workplace. All of the blood work will be processed by one of the leading laboratories in Canada, Dynacare Laboratory.

when can I book my appointment?

You must complete your Health Risk Assessment before you can book your appointment. You can start your Health Risk Assessment as soon as you have registered with My Health Report. To book your appointment, please call our partner MedAxio at 1.855.549.0200.

how do I get an appointment?

Getting an appointment is as easy as picking up the phone. Call our partner MedAxio at 1.855.549.0200 to schedule your blood collection and biometric readings appointment. They will gladly come to your home or office to complete your appointment at your convenience.

Once booked, you will receive a confirmation email with the date and time of your appointment. If you need to cancel or rebook a scheduled appointment, MedAxio requires a minimum of 48 hours notice. Appointments that are missed or rebooked with less than the required 48 hours will be subject to an additional fee of $100.00.

Can I change or rebook my MedAxio blood collection appointment?

If you need to cancel or rebook a scheduled appointment, MedAxio requires a minimum of 48 hours notice. Appointments that are missed or rebooked with less than the required 48 hours will be subject to an additional fee of $100.00. This fee must be paid prior to rebooking your blood collection appointment.

how do I prepare for my blood collection?

In order to accurately interpret your results, you will be asked to fast before your appointment. It is recommended that you fast (no food, including chewing gum or drinks other than plain water) for a minimum of 12 hours prior to having your blood collected. For example, if your MedAxio appointment is scheduled for 11am, you should only be consuming water from 11pm the night before. If you do not fast correctly or for the appropriate amount of time, it may affect your test results.

what does "fasting" mean?

Fasting means not eating or drinking anything for 12 hours prior to having your blood drawn. The only exception to this is water. It is important to stay hydrated with plain unflavoured water, even in the fasting state. It is also easier for the technician to draw blood on clients who are well hydrated. Please continue to take any prescribed medications you normally would.

should I continue my medications when fasting before my blood collection?

You should not stop taking prescribed medication unless advised to do so by the healthcare professional responsible for your care. Continue to take your prescribed medications as you normally would.

health report results

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health report results

are the test results accurate?

The Dynacare laboratory personnel diligently monitor the accuracy and precision of each test. Although each test has its own performance measures and appropriate uses, laboratory tests are designed to be as precise, accurate, specific, and as sensitive as possible. Integral to all Dynacare operations is their extensive Quality Management System, which ensures they meet all stringent regulatory requirements. If you have fasted for the appropriate amount of time before your blood collection, the tests should be accurate.

are my test results confidential? who will see my results?

All tests results are highly confidential. My Health Report takes all reasonable precautions to safeguard your Personal Information, whether the information is kept electronically or otherwise. This involves ensuring that the only people who view your Personal Information are those who have a need to do so, and only where necessary and appropriate. For more information, please see our Privacy Policy.

how long will it take to receive my results?

Your health report will be ready within 5 - 10 business days from the date of your blood collection appointment.

how will I know when my results are ready?

Once your lab work has been processed and your health report has been created, we will send you an email to notify you that your health report is ready. You will be able to access, download and print your health report from your My Health Report online account.

what do I do if I receive an abnormal test result?

If your health report shows that you have results outside what is considered to be the normal range, you can share your lab results with your current health care provider for guidance. Our Wellness Network is also available to you. We can connect you to our network of healthcare professionals to help you get informed consultations and further investigate your results.

can I have my test results sent to my doctor?

All of your lab reports will be available in your personal account. There you can print your reports and provide them to the healthcare professionals of your choosing.

wellness tools

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wellness tools

what are Wellness Tools?

Wellness Tools are resources we provide within the My Health Solutions section of your online account. These resources help you take preventative action to avoid or monitor your health risks. After you have received your results, your Wellness Tools can help you plan your health and wellness goals, stay motivated, and track your progress. read more here

when do I use my Wellness Tools?

After you’ve received your health report. Your results will help you decide on your wellness goals and create a plan of action. Whether you have a chronic disease, health risks, or are in the clear, our Wellness Tools are suitable for helping you live a healthier lifestyle.

do my Wellness Tools ever expire?

No, your Wellness Tools do not expire. At My Health Report, we want to help you create lasting changes to improve your health and prevent chronic disease. As part of this, we offer our Wellness Tools to help you continue using positive preventative health measures.

wellness network

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wellness network

what is the Wellness Network?

The Wellness Network is a service we provide to connect clients who would like further professional and personalized consultation regarding their health risks with our network of healthcare professionals. We specialize in helping you find the type of healthcare professional you require in your local area. Read more about our Wellness Network.

is the Wellness Network included in my health report?

No. This service is provided at a cost. Please contact us for more information.

support

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support

need technical or customer support?

If you haven’t found the answer to your question above, please use this link to contact us. We will respond to all emails as soon as we can.

sample report

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sample report

our free sample report